Returns processing for clothing brands
Turn every return into a new opportunity
You can manage returns yourself or outsource the complete process to AJDN. We receive, inspect, record and process returned garments according to your returns policy.
- Manage returns yourself or outsource them to AJDN
- Careful garment inspection and accurate inventory
- Central updates through the AJDN App
From returned parcel to accurate inventory
Returns processing that connects logistics and customer service
Returns processing for clothing brands involves more than accepting a parcel. Each item must be identified, assessed and linked to the correct order or customer notification. Your agreed returns policy then determines the next step.
Together we define inspection criteria for wear, damage, labels, packaging and completeness. Items that meet the agreed standards can be prepared again and returned to sellable inventory. Exceptions are kept separate for an appropriate follow-up decision.
AJDN handles the physical returns workflow. The customer refund or exchange remains the responsibility of your webshop unless a technical integration explicitly covers additional steps. This keeps responsibilities clear and prevents incorrect expectations.
What AJDN handles
A controlled returns workflow from receipt to inventory
Receipt & identification
We receive returned parcels and, where possible, link each item to the correct order, SKU and returns reason.
Quality inspection
We assess the condition using agreed criteria such as signs of wear, damage, labels and completeness.
Ready for resale
Suitable garments can be folded, repacked and, where required, restored with agreed brand details.
Inventory update
Approved items are recorded back into available inventory according to the agreed workflow.
Exceptions separated
Damaged, incomplete or non-compliant items are kept separate and clearly reported to your team.
Reporting & insight
You receive insight into volumes, outcomes and exceptions, helping improve your returns policy and product range.
A consistent workflow
How AJDN processes returns
Define the rules
We agree returns reasons, inspection criteria, statuses, exceptions, packaging and reporting.
Receive the return
The parcel is received, identified and linked to the correct product and order information.
Inspect & process
We assess the item, prepare suitable garments and separate exceptions according to your instructions.
Inventory & feedback
The agreed inventory status is updated and you receive the result for further customer handling.
Manage it yourself or outsource the complete process
Choose how your brand wants to process returns
You can manage the returns process yourself. Your customer service team then communicates directly with the consumer, decides whether a return is accepted and gives AJDN only the instructions needed for inventory, replacement or disposal. This suits brands that want to retain full control of their returns policy and customer communication. We make sure the logistical steps follow the decisions made by your team.
If you want to reduce daily operational work, AJDN can take over the returns processing. Returned items arrive at the agreed location and are matched to the correct order. Our team checks the product reference, size, colour, personalisation, signs of wear, stains, damage, odour, packaging and labels. This careful inspection determines whether the item can be resold, needs cleaning or repair, should be held separately or cannot be returned to sellable inventory.
We agree the inspection criteria in advance, so items are assessed according to your brand rules rather than personal judgement. An approved garment can be made available in inventory again after inspection. If anything is unclear, we record the issue and wait for your decision. Where useful, photographs and a short explanation can be shared, saving your team from having to visit the warehouse.
For fast, central day-to-day communication we prefer the AJDN App. Updates about unusual returns, damage and questions remain visible to authorised employees in both teams. WhatsApp remains available for short questions; structural agreements about returns policy, privacy, refunds and inventory status are recorded in the App and the agreed workflow.
You can therefore choose full internal control, complete outsourcing to AJDN or a hybrid arrangement. During onboarding we define who informs the consumer, who issues refunds, which inspections AJDN performs and how quickly an accepted item should return to inventory. The result is a transparent returns solution that can scale with your order volume.
Business terms
Returns processing without hidden assumptions
Up to 10%
Regular return inspection is included while the return rate does not exceed 10% per calendar quarter.
Above the threshold
Above 10% per calendar quarter AJDN charges €2.50 per return.
Exceptional extra work
Extensive repair, sorting or renewed administration costs €85 per hour after consultation.
Inspect and restock
AJDN can inspect, photograph and repack returns and, after assessment, place them back into customer stock.
Packaging materials
Customer-supplied packaging carries no material charge. New AJDN packaging is charged separately.
Clear assessment
AJDN reports its assessment to the webshop owner. Address data and the end-customer policy remain the webshop’s responsibility.
All stated business prices exclude VAT.
Frequently asked questions
Everything about returns processing
What does returns processing cost at AJDN?
Regular return inspection is included while the return rate does not exceed 10% per calendar quarter. Above this threshold the charge is €2.50 per return, excluding VAT.
How is the return-rate threshold calculated?
The 10% threshold is calculated per calendar quarter from the agreed customer order and return data.
When does the €85 hourly rate apply?
Only for exceptional additional work such as extensive repair, sorting or renewed administration, and only after consultation.
What does AJDN do with a return?
AJDN can inspect, photograph and report a return, repack it and, after assessment, place it back into stock.
What does new packaging cost?
Customer-supplied packaging carries no material charge. New AJDN material is charged separately; examples are €0.95 for a small logo box and €1.30 for a medium logo box.
Can damaged items return to stock?
Only when the agreed quality check determines that the article can be sold again. AJDN reports any uncertainty to the customer.
Who communicates with the end customer?
AJDN reports its assessment to the webshop owner. The returns policy and consumer communication remain the webshop’s responsibility.
How do I start returns processing?
Start in the AJDN App or use the form and share order volume, return rate, product types, inspection rules and preferred start date.
Ready for a returns process that grows with your brand?
Share your current workflow, returns volume and sales channels. We will map a clear physical returns process for your operation.
Request a returns proposalRequest a quote